Privacy Policy
Effective Date: October 8, 2026
J&J House Cleaning Inc. ("J&J House Cleaning," "J&J," "we," "us" or "our") respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you:
- Visit housecleaningservices.ca
- Request a quote or free site visit
- Contact us by telephone, email, SMS, WhatsApp or an online form
- Book or receive a cleaning service
- Otherwise communicate or do business with us
This policy is intended to reflect the requirements of Canada's Personal Information Protection and Electronic Documents Act ("PIPEDA") and other applicable Canadian privacy and electronic-communications laws.
1. Who We Are
J&J House Cleaning provides residential cleaning services throughout Toronto and the Greater Toronto Area.
J&J House Cleaning Inc.12 Amberjack BlvdScarborough, Ontario M1H 2J3CanadaEmail: hello@housecleaningservices.caTelephone: +1 (833) 633-79722. Personal Information We Collect
The personal information we collect depends on how you interact with us.
Information You Provide Directly
When you submit a form, request a free site visit, request a quote, book a service or contact us, we may collect:
- Full name
- Telephone number
- Email address
- Street address
- City, province and postal code
- Type of property
- Type of cleaning service required
- Property size, number of rooms, bedrooms or bathrooms
- Condition of the property
- Preferred site visit or cleaning date
- Cleaning priorities and special instructions
- Building, concierge, parking or access information
- Information about pets or household conditions relevant to the service
- Photographs or videos you voluntarily provide
- Records of quotes, appointments and services
- Communications with our team
- SMS, email and WhatsApp communication preferences
- Any other information you voluntarily provide
Please do not submit information that is not reasonably necessary for us to understand or provide the requested service.
Information Collected During a Site Visit or Cleaning Service
When conducting a site visit or providing a cleaning service, we may record:
- Property condition
- Required cleaning scope
- Areas requiring special attention
- Surface or material care requirements
- Access arrangements
- Service notes
- Items completed or not completed
- Before-and-after photographs, where appropriate and with authorization
- Information relating to an incident, damage concern or service complaint
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- Internet Protocol address
- Browser and device type
- Operating system
- Pages visited
- Date and time of access
- Referring website
- General geographic region
- Website interactions
- Cookie and similar technology information
This information helps us operate, secure and improve the website.
3. How We Use Personal Information
We may use personal information to:
- Respond to questions and service inquiries
- Review cleaning requirements
- Arrange a free site visit
- Prepare and provide a quote
- Recommend an appropriate cleaning service
- Confirm the agreed cleaning scope
- Schedule, reschedule and manage appointments
- Deliver residential cleaning services
- Provide cleaners with necessary property and access instructions
- Communicate about quotes, appointments, reminders and service updates
- Respond to customer service concerns
- Maintain service and communication records
- Improve our services and customer experience
- Monitor and improve website performance
- Protect our customers, personnel, business and systems
- Prevent fraud, misuse and security incidents
- Comply with legal, insurance, accounting and regulatory obligations
- Establish, exercise or defend legal claims
- Send promotional communications where we have the required consent or are otherwise permitted by law
We will not use personal information for a new purpose that is materially different from the purpose for which it was collected without obtaining any consent required by law.
4. Consent
We collect, use and disclose personal information with your consent, except where collection, use or disclosure without consent is authorized or required by law.
Consent may be provided:
- By submitting an online form
- By contacting us
- By requesting a quote or service
- By checking a consent box
- Verbally during a telephone call or site visit
- Through another clear affirmative action
- Through implied consent where appropriate and legally permitted
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
Withdrawing consent may limit our ability to provide a quote, schedule a visit, communicate service information or deliver cleaning services.
5. Telephone, Email, SMS and WhatsApp Communications
If you provide your telephone number or email address, we may contact you regarding:
- Your inquiry
- Your requested quote
- Your free site visit
- Appointment confirmation
- Scheduling or rescheduling
- Access instructions
- Service reminders
- Changes or delays
- Follow-up regarding a completed service
- Customer support
- Other information directly related to your requested or ongoing service
Where you have provided the required consent, we may also send information about promotions, offers or other J&J services.
You may withdraw consent to promotional electronic communications at any time by:
- Clicking the unsubscribe link in an email
- Replying STOP to an SMS or WhatsApp message
- Contacting us at hello@housecleaningservices.ca
You may reply HELP for assistance where that option is available.
Stopping promotional messages will not prevent us from sending necessary non-promotional communications relating to an active quote, site visit, appointment, service or customer-support matter.
Message frequency may vary. Standard message and data rates may apply.
We will maintain records of consent and unsubscribe requests where required.
6. Cookies and Similar Technologies
Our website and service providers may use cookies and similar technologies to:
- Keep the website functioning
- Remember preferences
- Understand how visitors use the website
- Measure website and campaign performance
- Protect the website from fraud and misuse
- Improve website content and usability
- Support embedded forms, maps and other website features
Cookies may be placed by us or by service providers whose technologies appear on the website.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect the availability or operation of some website features.
Where required, we will seek consent before using non-essential cookies or similar tracking technologies.
7. How We Share Personal Information
We do not sell personal information.
We may disclose personal information where reasonably necessary to:
Our Employees and Cleaning Teams
Information may be provided to authorized employees, supervisors and cleaning personnel who need it to review, schedule or perform the requested service.
Cleaning teams receive only the information reasonably necessary to complete their assigned work and follow relevant property instructions.
Technology and Service Providers
We may use third-party providers to support:
- Website hosting
- Customer relationship management
- Online forms
- Appointment management
- Email communications
- Telephone and SMS communications
- WhatsApp communications
- Analytics
- Mapping and address-entry features
- Cloud storage
- Security and technical support
These providers may include GoHighLevel, LeadConnector, website hosting providers, telecommunications providers, email providers, WhatsApp and other technology vendors.
These providers may process information on our behalf and are expected to use it only for the contracted service, subject to their agreements and applicable laws.
Professional Advisers and Insurers
We may disclose information to accountants, legal advisers, insurers, claims professionals or other professional advisers where reasonably necessary.
Legal or Regulatory Requirements
We may disclose personal information where required or permitted by law, including in response to a court order, legal process, regulatory request, insurance matter, investigation or emergency involving safety.
Business Transactions
If J&J House Cleaning is involved in a merger, acquisition, financing, sale, restructuring or transfer of all or part of the business, personal information may be disclosed as part of that transaction, subject to appropriate confidentiality and legal requirements.
8. Processing Outside Canada
Some of our technology providers may store or process personal information outside Ontario or Canada.
When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to its courts, law enforcement or regulatory authorities.
We remain responsible for personal information under our control and take reasonable steps to select providers that use appropriate privacy and security safeguards.
9. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to:
- Respond to an inquiry
- Prepare a quote
- Arrange and provide services
- Maintain customer and service records
- Resolve complaints or claims
- Meet insurance, accounting, tax and legal requirements
- Demonstrate consent and communication preferences
- Protect our legitimate business interests
Retention periods may vary depending on the type of information and the reason it was collected.
When personal information is no longer required, we take reasonable steps to delete, destroy or anonymize it, subject to any legal or operational retention requirements.
10. How We Protect Personal Information
We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information, including:
- Limiting access to authorized personnel
- Using password-protected systems
- Applying role-based access where available
- Using secure website connections
- Maintaining service-provider controls
- Training personnel on appropriate information handling
- Reviewing access when roles or responsibilities change
- Securely deleting or destroying information when no longer required
No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we take reasonable measures to protect personal information against loss, theft, unauthorized access, disclosure, copying, use or modification.
11. Privacy Breaches
If a privacy or security breach occurs, we will assess the circumstances and take reasonable steps to contain and investigate it.
Where required by applicable law, we will notify affected individuals, report the breach to the appropriate authority and maintain required breach records.
12. Accuracy of Information
We take reasonable steps to keep personal information accurate, complete and up to date for the purposes for which it is used.
Please notify us if your contact information, property details, access instructions or other relevant information changes.
13. Accessing or Correcting Your Information
Subject to applicable legal exceptions, you may request:
- Access to personal information we hold about you
- Information about how it has been used or disclosed
- Correction of inaccurate or incomplete information
- Withdrawal of consent
- Deletion of information that is no longer required, where legally permitted
We may need to verify your identity before processing a request.
To make a request, contact:
Email: hello@housecleaningservices.caTelephone: +1 (833) 633-7972We will respond within a reasonable time and within any period required by applicable law.
14. Children's Privacy
Our website and services are intended for adults arranging residential cleaning services.
We do not knowingly collect personal information directly from children under 13. If we learn that such information has been submitted without appropriate authorization, we will take reasonable steps to delete it.
15. Third-Party Websites and Services
Our website may contain links to third-party websites, forms, maps, communication services or social platforms.
We are not responsible for the privacy practices, security or content of third-party services. We encourage you to review their privacy policies before providing information directly to them.
16. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to:
- Our services
- Our information-handling practices
- Our technology providers
- Legal or regulatory requirements
The updated version will be posted on this page with a revised effective date.
Material changes may be communicated through the website or another appropriate method.
17. Questions, Requests or Complaints
If you have a question, request or concern regarding this Privacy Policy or our handling of personal information, contact our Privacy Officer:
Privacy OfficerJ&J House Cleaning Inc.12 Amberjack BlvdScarborough, Ontario M1H 2J3CanadaEmail: hello@housecleaningservices.caTelephone: +1 (833) 633-7972We will review and respond to privacy concerns in a reasonable manner.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or another privacy regulator with jurisdiction over the matter.